The Northeast Independent Living Program, Inc.
  • Lowell, MA, USA
  • Full Time

Care Coordinator/ Personal Care Attendant Program

Who are we?  NILP is a rapidly growing, human service agency who assists persons with all types of disabilities who wish to live independently in their community throughout Northeast Massachusetts.  NILP provides five core services of Advocacy, Peer Counseling, Information and Referral, Independent Living Skills Training, and Transition.  NILP believes in consumer control and self direction and provides these services with the knowledge that persons with disabilities are the best determinants of their needs and goals.

Position Overview:  The Care Coordinator meets with agency consumers involved in the agency's Personal Care Attendant (PCA) program and provides intakes, assessments and provides program support information during home visits.

We are seeking applicants with experience in service coordination type work with persons with all types of disabilities and elders in the human service field, as well as those passionate about helping others and willingness to show a commitment to Independent Living philosophy.  Applicants must strong ability to organize their time between home visits and required paperwork/documentation.

What you will be doing:

  • Visit with consumers in their residence to determine eligibility for the PCA program, as well as training individuals with disabilities or chronic illnesses on how to manage their own personal care program
  • Respond in a timely manner telephonically or in person to consumer inquiries and questions
  • Documenting consumer visits and contact notes in the program's database system
  • Maintaining consumer case files and monitoring a consumer's ability to manage their personal care program on an ongoing basis.

Who we are looking for?

  • An individual with an Associate Degree in a human service or relevant field. The degree requirement can be substituted with personal experience with a disability or equivalent human service experience.
  • Preference will be given for persons living with a disability or with significant personal experience with disability
  • Bilingual in English and Spanish 


The Northeast Independent Living Program, Inc. is an equal opportunity employer and encourages persons with disabilities, women, and persons of color to apply for this position.

The Northeast Independent Living Program, Inc.
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